Returns & Refund Policy

At Wicks n Bits, we want you to be delighted with your purchase. Our returns policy complies with the Australian Consumer Law.

Change of Mind ReturnsWe do not have to provide a refund or replacement if you change your mind.However, at our discretion, we may offer an exchange or store credit if the item is returned in its original condition, unused, and with proof of purchase within 14 days of purchase.Faulty, Damaged, or Incorrect Items

You are entitled to a replacement, repair, or refund under the Australian Consumer Law if your product is:

Faulty or unsafeNot of acceptable qualitySignificantly different from the sample or descriptionDoes not perform as promised

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at jon@wicksnbits.com.au with your order number and photos of the issue so we can arrange a replacement or refund.

How to Return an ItemContact us at

jon@wicksnbits.com.au

before returning any product.Provide your

order number, proof of purchase, and details of the issue

.We will advise whether your item needs to be returned and provide instructions.If the return is due to a faulty or incorrect item, we will cover reasonable return shipping costs.ExceptionsFor hygiene reasons, body products such as bath salts, oils, or scrubs cannot be returned if opened or used, unless faulty.Sale or clearance items may not be eligible for change-of-mind returns.RefundsApproved refunds will be processed to your original payment method within

5–10 business days

.Store credits and exchanges will be issued once the returned item is received and inspected.Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. For more information, please visit www.consumerlaw.gov.au.