Privacy Policy

Last updated: July 2026

At Wicks n Bits, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we collect, use, store and handle personal information when you visit our website, shop with us online, visit our store, contact us, join our loyalty program, or interact with us.

About Wicks n Bits

Wicks n Bits is a retail store located at:

593 Pacific Highway, Belmont NSW 2280

You can contact us at:

Email: jon@wicksnbits.com.au

What Personal Information We Collect

We may collect personal information that you provide to us, including:

• your name
• email address
• phone number
• billing address
• delivery address
• order details
• payment and transaction details
• loyalty account details
• messages or enquiries you send to us
• information provided when creating a website account
• any other information you choose to provide

We may also collect basic technical information when you use our website, such as your device type, browser type, pages visited, general location information, and website usage data.

How We Collect Personal Information

We may collect personal information when you:

• place an order online
• make a purchase in-store
• create an account on our website
• join our loyalty program
• contact us by email, phone, social media or through our website
• subscribe to marketing emails or messages
• enter a promotion or giveaway
• interact with our website, ads or social media pages

How We Use Personal Information

We use personal information to:

• process and fulfil orders
• provide customer service
• arrange shipping, delivery or click and collect
• manage payments, refunds, returns and exchanges
• manage customer accounts
• operate our loyalty program
• respond to enquiries
• improve our website, products and services
• prevent fraud or misuse of our website
• meet legal, tax and record-keeping obligations
• send marketing communications where permitted

Marketing Communications

We may send marketing emails or messages if you have opted in, where you have consented, or where we are otherwise permitted to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Commercial electronic messages in Australia generally require consent, sender identification and a clear way to unsubscribe.

Loyalty Program

If you join our loyalty program, we may collect and use details such as your name, phone number, email address, purchase history and store credit or reward balance.

This information is used to manage your loyalty account, apply rewards or store credit, and assist with customer service.

Joining our loyalty program does not automatically mean you will receive marketing messages unless you have opted in or we are otherwise permitted to contact you.

Online Orders and Payments

When you place an order through our website, your information may be processed by third-party platforms and service providers that help us run our online store, process payments, manage orders, ship products and provide customer service.

We do not store full credit card details. Payments are processed securely by third-party payment providers.

Cookies, Analytics and Tracking

Our website may use cookies and similar technologies to help the site work properly, remember cart or account details, understand website traffic, improve the shopping experience, and measure advertising or marketing performance.

We may use tools provided by third parties such as Lightspeed, payment providers, Google, Meta/Facebook, TikTok, email marketing platforms or analytics services.

The Privacy Act does not prohibit tracking pixels, but OAIC says organisations using third-party tracking pixels should use them responsibly, apply data minimisation, and make sure their use complies with privacy obligations.

You may be able to manage cookies through your browser settings. Blocking cookies may affect how some parts of the website work.

Sharing Personal Information

We may share personal information with trusted third parties where needed to operate our business, including:

• website and ecommerce providers
• payment processors
• delivery and courier services
• accounting, tax or business service providers
• email, marketing or communication platforms
• analytics and advertising providers
• IT, hosting and security providers
• government, regulatory or law enforcement bodies where required by law

We do not sell your personal information.

Overseas Disclosure

Some of the third-party services we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and handle personal information in line with applicable privacy obligations.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before responding to a request.

Keeping Information Up to Date

Please contact us if your personal information changes or if you believe the information we hold is incorrect.

Children

Our website and store are intended for general retail customers. We do not knowingly collect personal information from children without the involvement of a parent or guardian.

Links to Other Websites

Our website may contain links to third-party websites, social media platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with the latest updated date.

Contact Us

For questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:

Wicks n Bits
593 Pacific Highway, Belmont NSW 2280
Email: jon@wicksnbits.com.au