Returns, Refunds & Exchanges

At Wicks n Bits, we want you to be happy with your purchase. Our returns policy is designed to be fair and complies with the Australian Consumer Law.

Change of Mind Returns

We do not have to provide a refund or replacement if you simply change your mind.

However, at our discretion, we may offer an exchange or store credit if the item is returned:

• within 14 days of purchase
• in its original condition
• unused and unopened where applicable
• with proof of purchase

Change-of-mind returns are assessed on a case-by-case basis.

Faulty, Damaged or Incorrect Items

You may be entitled to a repair, replacement or refund under the Australian Consumer Law if your product is:

• faulty or unsafe
• not of acceptable quality
• significantly different from the sample, image or description
• not fit for its intended purpose
• not performing as promised

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at jon@wicksnbits.com.au with your order number, proof of purchase and photos of the issue.

We will assess the issue and arrange the most appropriate solution, which may include a replacement, repair, refund or store credit, depending on the circumstances.

How to Return an Item

Please contact us before returning any product.

Email jon@wicksnbits.com.au and include:

• your order number
• proof of purchase
• details of the issue
• photos, if the item is damaged, faulty or incorrect

We will let you know whether the item needs to be returned and provide return instructions.

If the return is due to a faulty, damaged or incorrect item, we will cover reasonable return shipping costs where required.

Hygiene and Personal Care Products

For hygiene reasons, body products such as bath salts, oils, scrubs and similar personal care items cannot be returned if they have been opened or used, unless they are faulty or do not meet consumer guarantees.

Sale, Clearance and “As Is” Items

Sale, clearance and “as is” items may not be eligible for change-of-mind returns.

This does not limit your rights under the Australian Consumer Law if an item is faulty, unsafe, incorrectly described, or otherwise fails to meet consumer guarantees.

Refunds

Approved refunds will be processed back to the original payment method where possible.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Store credits and exchanges will be issued once the returned item has been received and inspected.

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.