Shipping & Payment Info

At Wicks n Bits, we aim to make shopping with us simple, whether you are visiting our Belmont store, placing an order online, or using click and collect.

Our Store Location

Wicks n Bits is located at:

593 Pacific Highway, Belmont NSW 2280

If you have any questions about an order, please contact us at:

jon@wicksnbits.com.au

Click and Collect

Click and collect may be available from our Belmont store for eligible online orders.

You will receive confirmation when your order is ready to collect. Please wait until you have received this confirmation before coming in to pick up your order.

When collecting your order, please bring your order confirmation or proof of purchase.

Shipping Within Australia

We currently ship orders within Australia.

Shipping options and costs will be shown at checkout where available. Shipping costs may vary depending on the size, weight, destination and items in your order.

Some bulky, fragile, heavy or special items may not be available for shipping, or may require us to contact you before the order is processed.

International Shipping

We do not currently offer international shipping through our website.

Order Processing Times

We aim to process online orders as quickly as possible.

Most orders are packed within 1–5 business days, excluding weekends, public holidays and busy periods.

If there is an issue with your order, such as an unavailable item or address concern, we will contact you using the details provided at checkout.

Delivery Times

Delivery times are estimates only and may vary depending on your location, the delivery service used, public holidays, weather events, postal delays, courier delays or other circumstances outside our control.

Once an order has been handed to the delivery provider, delivery timing is managed by that provider.

Delivery Address

Please make sure your delivery details are correct before placing your order.

Wicks n Bits is not responsible for delays, lost parcels or additional costs caused by incorrect or incomplete delivery information provided at checkout.

If you notice an error in your address, please contact us as soon as possible at jon@wicksnbits.com.au. We will do our best to help, but we may not be able to change the address once the order has been packed or shipped.

Damaged, Lost or Missing Parcels

If your order arrives damaged, please contact us as soon as possible with:

• your order number
• photos of the damaged item
• photos of the packaging
• a brief description of the issue

We will review the issue and help arrange the most appropriate solution.

If your parcel appears to be lost or significantly delayed, please contact us and we will assist where possible. In some cases, an investigation may need to be lodged with the delivery provider.

Returns and Exchanges

For information about returns, refunds, exchanges, faulty items, damaged items or change-of-mind returns, please see our Returns, Refunds & Exchanges policy.

Nothing in our shipping or returns information limits your rights under the Australian Consumer Law.

Payment Options

Available payment methods may vary depending on whether you are shopping online or in-store.

Online payment options will be shown at checkout before you place your order.

In-store payment options may include card payments, cash, gift cards, store credit, and other payment methods available at the time of purchase.

Payment Security

Online payments are processed through secure third-party payment providers.

Wicks n Bits does not store full credit card details.

Order Confirmation

After placing an online order, you should receive an order confirmation using the contact details provided at checkout.

Please check your order details carefully and contact us as soon as possible if anything appears incorrect.

Contact Us

For shipping, payment or order questions, please contact:

Wicks n Bits
593 Pacific Highway, Belmont NSW 2280
Email: jon@wicksnbits.com.au