Terms & Conditions

Last updated: July 2026

Welcome to Wicks n Bits. By using our website, shopping online, placing an order, or visiting our store, you agree to the terms and conditions below.

These terms apply to purchases made through our website and, where relevant, purchases made in-store at Wicks n Bits.

About Wicks n Bits

Wicks n Bits is a retail store located at:

593 Pacific Highway, Belmont NSW 2280

We sell candles, fragrance products, reed diffusers, incense, oils, gifts, homewares, clothing, accessories and other retail products.

You can contact us at:

jon@wicksnbits.com.au

Website Use

You agree to use our website for lawful purposes only.

You must not use our website in a way that may damage, disrupt, or interfere with the website, our business, or other customers’ use of the website.

We may update, change, suspend, or remove parts of the website at any time without notice.

Product Information

We do our best to make sure product descriptions, images, prices and availability are accurate.

However, small differences may occur, including variations in colour, packaging, scent strength, handmade items, natural materials, or product appearance.

Product images are provided as a guide only. The actual product may vary slightly from the image shown.

Product Safety and Use

Customers are responsible for using products safely and as intended.

Please follow all instructions, labels, warnings and care directions provided with the product.

For candles, incense, oils, burners and fragrance products, always use appropriate care, including keeping items away from children, pets, flammable materials and unattended flames.

Some products may contain fragrance oils, essential oils or ingredients that may not be suitable for everyone. If irritation or sensitivity occurs, stop using the product.

Nothing on our website should be taken as medical, health, spiritual, therapeutic or professional advice.

Pricing

All prices are listed in Australian dollars.

We may update prices at any time without notice.

If a product has been listed with an incorrect price due to a system, typing, supplier or technical error, we may contact you before processing the order, cancel the order, or refund the affected item.

Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is accepted once we confirm and process the order.

We reserve the right to refuse, cancel or refund an order if:

• an item is unavailable
• there has been a pricing or product listing error
• payment cannot be processed
• delivery details are incorrect or incomplete
• we reasonably believe the order may be fraudulent or inappropriate

If we cancel an order after payment has been made, we will provide a refund for the cancelled item or order.

Payment

Payment must be made at the time of purchase unless otherwise agreed.

Available payment methods may vary depending on whether you are shopping online or in-store.

We do not store full payment card details. Payments are processed through secure third-party payment providers.

Shipping, Delivery and Click & Collect

Shipping, delivery and click-and-collect options are subject to availability.

Delivery times are estimates only and may be affected by postal delays, courier delays, incorrect addresses, public holidays, stock availability or events outside our control.

Customers are responsible for providing accurate delivery details.

More information is available in our Shipping & Payment Info page.

Returns, Refunds and Exchanges

Our returns policy complies with the Australian Consumer Law.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

For full details, please see our Returns, Refunds & Exchanges policy.

Gift Cards and Store Credit

Gift cards and store credit may be used in accordance with the terms provided at the time of issue.

Gift cards are valid for 3 years from the date of activation, unless a longer period is stated.

Gift cards and store credit are not redeemable for cash.

Lost, stolen or damaged gift cards may not be able to be replaced unless we can verify the original purchase and remaining balance.

Loyalty Program

Wicks n Bits may offer a loyalty program from time to time.

Loyalty rewards, points or store credit have no cash value and may only be used in accordance with the loyalty program terms.

We may update, pause or discontinue the loyalty program at any time.

Promotions and Discounts

Promotions, discounts and special offers may be subject to specific terms, dates, exclusions or stock availability.

Discounts generally cannot be applied retrospectively to previous purchases unless stated.

We may correct, cancel or change a promotion if there has been an error or misuse.

Online Accounts

Customers may be able to create an account on our website.

You are responsible for keeping your login details secure and for any activity under your account.

Please contact us if you believe your account has been accessed without permission.

Intellectual Property

All website content, including text, images, logos, graphics and branding, belongs to Wicks n Bits or is used with permission.

You must not copy, reproduce, distribute or use our content without permission.

Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, policies or accuracy of third-party websites.

Limitation of Liability

To the extent permitted by law, Wicks n Bits is not liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

Privacy

We handle personal information in accordance with our Privacy Policy.

If you choose to receive marketing emails or messages from us, you may unsubscribe where required or request to be removed from marketing communications. Commercial electronic messages in Australia generally need consent, sender identification and an unsubscribe option.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with the latest updated date.

Continued use of our website or placing an order after changes are made means you accept the updated terms.

Contact Us

For questions about these Terms & Conditions, please contact:

Wicks n Bits
593 Pacific Highway, Belmont NSW 2280
Email: jon@wicksnbits.com.au